Account, Users & Security

Overview

Common questions about team members, permissions, and account security.

How do I invite a team member?

Open the Settings (gear) icon in the header, go to User Management, and click Add New User. Enter their name and email, assign their permissions, and send the invitation. They receive an email to accept and set up their login. Before the invitation can be sent, you must tick a checkbox accepting responsibility for the new user's actions, then confirm. The invitation link is valid for 7 days.

What permission types are available?

There are three: Admin Owner (the primary owner, full access, can transfer ownership but cannot be removed), Admin (can manage users and use all functionality), and Custom (access limited to the specific pages and actions you assign).

Can I limit what a team member can access?

Yes. With Custom permissions you grant access page by page and choose which actions the person can take. Permissions apply across all connected platforms - they are set per page and per action, not per platform.

How do I remove a user or transfer ownership?

Admins can remove users from the User Management tab. The Admin Owner cannot be removed; if the owner is changing, first transfer ownership to another Admin, then remove the previous account.

Should my team share one login?

No. Give each person their own login. Individual logins keep your account secure and make the User Audit Trail meaningful, since you can see exactly who did what.

Does LinkSyncSell support two-factor authentication?

Yes. Two-factor authentication is available in your personal User Settings (Settings > User Settings). It uses an authenticator app for verification codes and provides recovery codes you can save as a backup.