Mobile App

Overview

Fixes for common issues with the LinkSyncSell mobile app (iOS and Android).

I can't log in to the app.

Use the same email and password as the LinkSyncSell website, since your website login is your app login. There is no separate app account. If you forgot your password, reset it on the website and then sign in to the app. Note that the app's features require a paid plan.

I don't see any orders, notifications, or reporting in the app.

These features require a paid plan. The free plan does not import orders, so order notifications, order reporting, and the order view are not available on it. Upgrade to a paid plan to use them.

I'm not receiving order notifications.

Check three things: in Settings > Push Notifications, make sure New Orders and Order Status Updates are turned on; make sure notifications are enabled for LinkSyncSell in your phone's iOS or Android settings; and remember that Shopify and TikTok push orders within seconds via webhooks, while Amazon and Faire are polled about every 15 minutes, so some alerts from those platforms can take up to around 15 minutes.

My orders or revenue look out of date.

Order data syncs on a continuous schedule. Shopify and TikTok update within seconds via webhooks, while polled platforms (Amazon, Faire) refresh about every 15 minutes, so very recent activity may not have arrived yet. The order list also shows when it last synced.

I can't mark an order shipped or fulfill an order from the app.

The app is currently view-only for orders. Fulfillment and editing happen on the desktop dashboard.

I'm seeing the wrong company's data.

Open the menu and use the Company Selector at the top to switch to the correct company. The app then shows that company's orders, revenue, and reporting.