Process Log

Updated July 2026 · Audits

Overview

While the User Audit Trail tells you who took an action, the Process Log tells you the details of what happened - including old values, new values, success/failure status, and error messages.

How to Access

Navigate to Help & Records → Process Log in the left sidebar.

What You'll See

Process Log ID - unique identifier for this log entry
Initiated At - when the process started
Completed At - when it finished
Duration - how long it took
Change - summary of what changed - click to expand for full detail

The expanded Change view shows:

What specific records were affected
Old value → New value (where applicable)
Error details if the process failed

Key Use Cases

Confirming a bulk update worked correctly

After a bulk price change, find the Process Log entry and expand it to confirm each row was updated as expected.

Diagnosing a failed import

If an import encounters errors, the Process Log will show only the rows that failed and the specific error for each failed row. Successfully processed rows are not listed individually.

If all rows are processed successfully, the Process Log will display the message: "File import processed successfully. All rows applied without errors."

Troubleshooting sync issues

Sync jobs appear in the Process Log. If products aren't updating on a platform, check here for error messages.

Notes

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The Process Log is designed to be human-readable. If you see an error, the message is written to help you understand what went wrong - not just show a cryptic code.

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The log never contains sensitive personal data or payment information. Only operational data (product IDs, SKUs, prices, statuses) is recorded.

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Some Process Log entries may contain a large number of detail items. To maintain performance and readability, not all detail items can always be displayed at once in the user interface. In these cases, you may need to export the Process Log details to a CSV file and review the complete list locally.