Pricing

Overview

Fixes for the Price Manager and price updates.

The Price Manager table is empty.

Make sure you have products imported and linked, and that the relevant platforms are still connected. Price Manager groups your listings by Master Product and shows a separate price column for each connected platform, so a listing only appears once it belongs to a Master Product. Resolve anything waiting in Link Products > Listings That Need Attention first, since unlinked listings won't show up here.

A price change isn't appearing on the platform.

Confirm you clicked Save & Publish and confirmed the change. Updates queue to each marketplace after confirmation; some platforms apply in seconds, others take a few minutes. Check the Process Log for the status and any platform error.

My Min/Max Rules didn't trigger.

First, confirm the Apply Min/Max Rules toggle is turned on for that variant - if it's off, the minimum and maximum values are ignored and nothing is flagged, even when they're set. Then confirm both a minimum and a maximum price are entered. When the rule is on, prices that fall outside the limits are flagged during inline edits and bulk updates (a flagged cell marks the out-of-range value).

A price import failed immediately.

This is usually a file format or column issue. Price Manager imports accept Excel files only (.xlsx or .xls) - a CSV will be rejected, which is a common cause of an immediate failure. Check Import History for the specific validation problem, correct the file (keep the same column structure as the export and save it as Excel), and re-import.