Getting Started & Connecting Platforms
Overview
Common questions about connecting your platforms and importing your products.
Which platforms can I connect today?
Shopify, Amazon, TikTok Shop, and Faire are fully supported.
How do I connect a platform?
Go to Catalog > Connect Platforms, click Connect Your Account for the platform you want, and authorize the connection through the platform's secure login (OAuth). LinkSyncSell then imports your products in the background. Most platforms connect through OAuth. Faire additionally lets you link your account manually using an API key.
Do I have to import all of my products?
No. During import you can choose All Products or Select Products and apply filters. The available filters depend on the platform - for example, Shopify lets you filter by SKU, Product ID, Category, Collection, Vendor, Status, Product Type, and Tags, while other platforms offer their own relevant filters (Amazon by SKU/ASIN, Faire by SKU, and so on). You can run additional imports later to bring in more products. On the free plan, imports are limited to Select Products - the All Products option requires a paid plan.
How long does the initial import take?
It depends on the size of your catalog. Smaller catalogs finish quickly, while larger ones continue in the background. You can keep using the dashboard while the import runs, and you can watch progress in Help & Records > Process Log.
Can I connect more than one account for the same platform?
Each LinkSyncSell company connects one account per platform (one Shopify, one Amazon, and so on). If you run multiple brands or stores, you can create additional companies and switch between them using the store selector at the top of the sidebar. Each company manages its own platform connections, products, and orders.
What happens if I disconnect a platform?
Disconnecting a platform removes that platform's listings from LinkSyncSell - they are unlinked from their master products and deleted from the app. This cannot be undone. The disconnection is recorded in both the Process Log and the User Audit Trail. You can reconnect the platform at any time, but you will need to complete the setup and re-import and re-link your products again.
